Asia Pacific Region Technical Support

Before You Contact Support Information Checklist
     
Online Support InfoResponse Online
     
Regional Support
Phone
1800 335 673  from within Australia
 (national free call number)
+61 3 9631 7998  from outside Australia
Fax
1800 819 202  from within Australia
 (national free call number)
+61 3 9631 7999  from outside Australia
Address Level 18
367 Collins St, Melbourne, VIC 3000
Australia
Hours of Operation 8:30am to 5:00pm Australian Eastern Time, Monday to Friday (also see Holiday Schedule)
     
24x7 Global Support
Phone
0011 800 7366 1000*  from within Australia
 (international free call number)
+1 212 736 6130  from outside Australia
Hours of Operation 24 hour coverage, 365 days a year for severity 1, production down situations and Level 1, best-effort support for all other issues.
Languages English Only
Eligibility InfoResponse Extended and Premium customers. This includes what were previously known as Silver and Gold InfoResponse customers.

Asia Pacific Regional Support Center Weekday Holidays for:

2007

  • Mon, January 1 - New Year's Day
  • Fri, January 26 - Australian Day
  • Mon, March 12 - Labour Day Day
  • Fri, April 6 - Good Friday
  • Mon, April 9 - Easter Monday
  • Wed, April 25 - ANZAC Day
  • Mon, June 11 - Queen's Birthday
  • Tue, November 6 - Melbourne Cup Day
  • Tue, December 25 - Christmas Day
  • Wed, December 26 - Boxing Day

2008

  • Tue, January 1 - New Year's Day
  • Mon, January 28 - Australian Day
  • Mon, March 10 - Labour Day Day
  • Fri, March 21 - Good Friday
  • Mon, March 24 - Easter Monday
  • Fri, April 25 - ANZAC Day
  • Mon, June 9 - Queen's Birthday
  • Tue, November 4 - Melbourne Cup Day
  • Thu, December 25 - Christmas Day
  • Fri, December 26 - Boxing Day
  * If you experience problems calling this number from within Australia dial 1411 before dialing this number.